Made to order
Because every RAD cart is handbuilt to your specifications, we cannot accept returns on customized builds. We confirm your color and options with you before production begins so the final unit is exactly what you ordered.
Damaged in transit
Inspect your unit on delivery. If it arrives damaged, take photos and contact us within 48 hours at radcarts@gmail.com so we can make it right.
Defects & workmanship
We stand behind our work. If something is wrong with the build itself, reach out and we’ll repair or replace the affected part.
Changes to your order
Need to change an order before production starts? Contact us as soon as possible — we’ll do our best to accommodate while your build is still in the queue.